Returns & Exchanges
At Orena Fragrances, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, we offer a 30-day return window for items in their original, unopened packaging.
Initiate Your Request
Email our concierge team with your order number and reason for return to receive a Return Authorization.
Secure the Product
Carefully pack the fragrance in its original box and protective sleeve to ensure it arrives safely at our facility.
Ship the Parcel
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing